Do you have trouble hearing on the telephone?

Who is Florida Telecommunications Relay, Inc.

Florida Telecommunications Relay, Inc. (FTRI) is a statewide non profit organization that provides special telephones for Hard of Hearing, Deaf, Deaf/Blind, and Speech Impaired Floridians. If you experience frustration using the phone, FTRI may have your solution!

What is the Telephone Distribution Program?

This program loans special telephone equipment to Floridians who are Hard of Hearing, Deaf, Deaf/Blind, and Speech Impaired for as long as they need it. Using this phone equipment helps people communicate more easily.

What equipment is loaned?

Phones that amplify incoming sound
Devices that alert you when the phone rings
Captioned telephones
Telecommunications Devices for the Deaf (TDD/TTY)
Braille TTY for Deaf/Blind individuals
Phones that amplify outgoing speech

How much does this service cost?

The phones and ringers are loaned on a long-term basis at no charge. A surcharge on all landline phones in Florida pays for the FTRI program.

Who is eligible?

Permanent Florida Residents
Age 3 or older
Certified as Hard of Hearing, Deaf, Deaf/Blind or Speech Impaired

How do I receive a telephone at no cost?

Complete an FTRI Application, have it signed by an approved certifier, and either mail it in or visit a Regional Distribution Center (RDC) to receive your phone. For the RDC in your area, visit our website at www.ftri.org or call FTRI's main office at 800.222.3448 (voice) or 888.447.5620 (TTY).